GoHosting Group Privacy Policy

GoHosting Group is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

What Information We Collect

We may collect the following types of information when you interact with our services:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment and billing details (e.g. credit card information)

You may also visit our website anonymously. However, certain services require user identification for processing.

How We Use Your Information

We use the information we collect for the following purposes:

  • To personalise your experience and tailor content and services to your needs
  • To improve our website based on feedback and user behaviour
  • To enhance customer service and respond efficiently to support requests
  • To process transactions including payments and service delivery
  • To send account-related communications, including invoices, order updates, and essential service notices

We do not sell or share your personal data for marketing purposes without your explicit consent.

Email Communications

The email address you provide may be used to send order confirmations, account notifications, and other service-related messages. You may opt out of non-essential emails by contacting us at support@gohosting.com.au. Please note that opting out of emails may limit your ability to receive important account updates.

Data Storage Location

All personal data collected by GoHosting Group is stored securely within Australia, in compliance with Australian data sovereignty requirements. No data is transferred or stored overseas.

Access and Correction of Your Information

You have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate, incomplete, or outdated data

To make a request, please contact us via [email protected] or https://www.gohosting.com.au/contactus. We will respond within a reasonable timeframe and in accordance with applicable laws.

How We Protect Your Information

We implement a range of physical, administrative, and technical security measures including:

  • Secure Socket Layer (SSL) encryption for all sensitive data transmission
  • Access controls and role-based permissions
  • Encrypted storage of sensitive payment information in third-party PCI DSS-compliant systems

Payment details may be retained to support renewals and recurring transactions, subject to strict security controls.

Use of Cookies

Cookies are used to:

  • Remember items in your shopping cart
  • Save your preferences for future visits
  • Improve user experience and website performance

You can choose to disable cookies via your browser settings. Disabling cookies may affect the functionality of certain services.

Disclosure to Third Parties

We do not sell or trade your personal information. We may share data with trusted third parties who help us operate our services—under strict confidentiality agreements. Disclosure may also occur when required by law or to protect the safety and rights of individuals or the business.

WHOIS Information for Domain Registrants

For domain registrations, registrant information may be published through WHOIS services as required by domain registry operators. For .au domains, this is governed by auDA policies.
See: auDA WHOIS Policy

Terms and Conditions

Use of our website is also governed by our Terms and Conditions:
https://www.gohosting.com.au/terms-and-conditions/

Changes to This Policy

Any updates to this Privacy Policy will be posted on this page with the effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

GoHosting Group
PO BOX 1470, Fyshwick ACT 2609, Australia
[email protected]
1300 851 014
https://www.gohosting.com.au/contact