If you have a complaint or issue with the service we are providing we urge you to contact us.
GoHosting can be contacted on 1300 85 10 14 or via email firstname.lastname@example.org 24 hours a day 7 days a week.
You may also, contact us via post or fax:
ATT: GoHosting Pty Ltd
PO BOX 1470
Fyshwick ACT, 2609
Fax: +61 2 6100 2741
We will acknowledge your correspondence within 3 working days of its receipt, and will make all reasonable efforts to provide you with a response to your concerns within 7 working days. We will endeavour to resolve your complaint as soon as possible. In the event that you remain unsatisfied with our proposed resolution, please let us know. We can discuss the matter further if necessary and/or advise you of third party resolution options that may be available to you depending on the circumstances.
GoHosting will do the best we can to resolve your complaint, however if we are unable to resolve any complaint you may have that relates to a .au domain name. You will need to lodge a complaint with auDA directly. Please see the auDA site for information regarding Complaints about Registrars and auDA Complaints.
If your complaint relates to another registrant’s use of a particular domain name for which GoHosting is the registrar of record, the .au Dispute Resolution Policy (auDRP) aims to provide a cheaper, speedier alternative to litigation for the resolution of disputes between the registrant of a .au domain name and a party with competing rights in the domain name.
For further assistance, please see the auDA FAQ Page.
gTLD domain names (com/net/org/info/biz) are covered by ICANN’s Uniform Domain-Name Dispute-Resolution Policy. Disputes alleged to arise from abusive registrations of domain names (for example, cybersquatting) may be addressed by expedited administrative proceedings that the holder of trademark rights initiates by filing a complaint with an approved dispute-resolution service provider.
Normally each registry has its own complaints handling policy.You can try to contact the registry direct or contact GoHosting and we can point you in the right direction.
If you are uncertain of where to direct your complaint, please contact GoHosting on any method above and we can direct your enquiry.